Making Your Members Feel Supported Throughout Their Travel Journey
24/7 support will make your customers feel heard, supported, and happy throughout the entire pre-booking, booking, and post-booking process.
Best In Class Private Labeled Member Support
Our privately labeled member support team ensures our clients’ members are supported and enabled for the best travel experience possible
Omni-channel Availability
Our support experts are accessible 24/7 via chat, call, email, and WhatsApp
Feedback Mechanism
feedback from all members to ensure we are continuously improving and ensuring a great experience.
Travel Expertise
Our support team has extensive travel knowledge, which enables quick and seamless resolution.
AI Prowess
Our team is empowered by AI voice & text analytics to ensure the best experience.
Booking Confirmations
We manually confirm xx% of our bookings to ensure a smooth experience for your members
We Are Serious About Our Travel Knowledge
Our support agents aren’t just experts in lending support to your members. They are also seasoned travel experts trained continuously and tested throughout to ensure their knowledge is fresh and current. We have our certification and knowledge testing system that enables us to create travel experts within our support team.
A Tiered System to Ensure a 95% Resolution Rate
Our support team has an effective escalation process that allows each support ticket or issue to be resolved based on its severity and urgency. While AI voice and text analytics help us monitor and understand our agent’s performance, our tier 2 members are always ready to ensure quick resolution for more advanced issues. We use AI to assist us in full capacity while maintaining the human touch.
